Terms & Conditions Mexico

Terms and Conditions – Mexico


Collision Damage Waiver – Theft Protection (CDW-TP)

The purchase of CDW-TP is optional and not required in order to rent a vehicle. If you purchase CDW-TP, the rental company contractually waives your responsibility for all or part of the cost of damage to, loss or theft of the vehicle during the rental period in Mexico unless you invalidate the coverage as provided in the rental agreement.

A deductible of up to $3,500 USD will apply. If CDW-TP is declined, renter is responsible for the full value of damage to the vehicle.

Coverage from third party websites or customers personal insurance is not valid in Argentina and does not waive the CDW-TP fee.   


Third Party Liability (TPL)

Third Party Liability (TPL) protection is required by the rental company, unless Alamo Protection Package with Deductible (APPD) is purchased. Customers can obtain coverage for damages and injuries to third parties, up to the policy limits, under the local rental car company/s insurance by purchasing its TPL protection. TPL coverage is subject to the actions listed on the rental agreement that invalidate the coverage as described in the rental agreement.

A deductible of $800 USD applies 


Personal Accident Insurance (PAI) The purchase of personal accident insurance is optional and not required to rent a vehicle

Personal Accident Insurance covers ambulance service, doctors, hospitalization and nurses for each passenger in the vehicle, with a maximum limit of $20,000 USD per event

Roadside Plus (RSP)

If selected and paid for at the time of rental, Roadside Assistance is available 24/7 without additional charges.

RSP includes towing (not related to an accident), flat tire service (if no inflated spare is available, vehicle will be towed), and lockout service (if keys are locked inside the vehicle). Jumpstarts and fuel delivery service for up to 5 gallons (or equivalent liters) of fuel is also provided. Tire damage beyond repair because of driver neglect is the responsibility of the renter.

RSP does not include replacement of lost keys (including remote entry devices), the replacement cost of the key will be $50.00 USD and will be added to the rental agreement.

Alamo Protection Package with Deductible Protection (DP) may be purchased as an additional protection along with the CDW-TP and TPL. DP reduces renter's Collision Damage Waiver-Theft Protection and Third-Party Liability deductible to $0.

A deductible of up to $2,500 USD will apply for damage to the vehicle, depending on car class. For theft or total loss of the vehicle, a deductible of up to $9,500 USD will apply, depending on car class. For TPL, a deductible of $500 USD applies.


Additional Driver

· All additional drivers must meet all rental requirements.

· Additional drivers must appear at the rental counter with the primary renter.

· Additional drivers must sign the rental agreement.

· An additional daily fee may apply for any Additional Drivers.

The additional driver can only be added to the contract at the pickup location. Cross Border Policy

Unrestricted driving within Mexico. Rentals originating from Tijuana, Mexicali, Cd. Juarez, Chihuahua Hermosillo and Monterrey are permitted to cross border into USA. Customer must purchase liability insurance at $10 USD per day. 


One-Way Rentals

All one-way rentals must be booked in advance and are subject to availability. One-way charges apply and are payable at time of rental. One-way charges cannot be prepaid.


Renter Requirement

Must meet the location's minimum age requirements.

Present a valid driver's license.

Present a major credit card in renter's name at the time of rental.

This location accepts notarized Chinese Driver’s License.

MEXICO CITY DRIVING RESTRICTIONS:  Mexico City (MEX) has a law that restricts driving vehicles in the city one day of the week, plus one Saturday a month. The restriction is based on the last digit of the vehicle’s license plate number. Drivers are subject to a fine (and possible vehicle impoundment) if driving on a day which such vehicle is restricted from circulating the city. Alamo vehicles rented in MEX have a sticker which exempts them from this law.

In addition, the law was recently extended to ban vehicles from another city, from driving in MEX between 5-00am and 11-00am Monday-Friday.

A customer renting a vehicle outside MEX and planning to drive into MEX should notify the rental agent to obtain more details and plan accordingly. 


Payment Policy

A passport in addition to a credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.

Credit Cards honored: American Express®, MasterCard®, VISA®, Eurocard®

An authorization on the credit card in the amount of $700 to $1,400 USD depending on the car class booked, plus the cost of the rental will be taken at the time of rental. This authorization amount may be used toward damages of vehicles or late charges. If customer declines Third Party Liability (TPL), an additional authorization in the amount of $2,500 USD will be held on their credit card.

Authorization Amounts:

$700 - Mini, Economy, Compact, Intermediate, Full-size and Standard

$900 - Premium

$1,400 - Vans, SUVs, and Specialty

Debit/Check cards are not accepted at this location. Debit/check cards are considered to be any non-credit card American Express®, MasterCard®, VISA®, Diners Club®, Discover® logo.

Cash is not accepted at this location. 


Refueling Policy

As a customer, you have a choice as to how you would like to pay for fuel.

Option 1- Prepay Fuel

This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas.  Pre-paid gas is available at the local fuel prices

Option 2- We Refill

This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A 90% surcharge will apply.

Option 3- You Refill

This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.


Special Equipment

Infant / Child Seats – Available at additional cost per day

Booster Seat – Not Available

GPS – Available at additional cost per day


Fleet Mix

Chevrolet, Chrysler, Jeep, Nissan, Dodge, Toyota & Volkswagen 


Roadside Assistance

Available 24 hours: Customer must call 01 800 849 8001. In the case of an accident/incident, customer must contact police and complete a police report at time of accident/incident. Surcharges

Airport Fee (HNPT) 10%

Government Tourist Tax (LEGL) 4%



State Tax (STAX) 16%