Terms & Conditions - Guatemala
Collision Damage Waiver – Theft Protection (CDW-TP)
Collision Damage Waiver–Theft Protection (CDW-TP) is not insurance. The rental location requires purchase of CDW-TP to rent a vehicle, unless you present written proof that your credit card provides collision and theft protection in Guatemala or purchase the Alamo Protection Package (APP) which includes CDW-TP. If you purchase CDW-TP, the rental company contractually waives your responsibility for all or part of the cost of damage to, loss or theft of the vehicle during the rental period in Guatemala unless you invalidate the coverage as provided in the rental agreement.
A deductible of up to $1,500 USD for Collision Damage Waiver depending on car class, and a deductible of $3,500 USD for Theft Protection will apply.
If CDW-TP and APP are both declined, the renter is responsible for the full value of damage to or loss of the vehicle, and an authorization on the customer's credit card will be taken at the time of rental for the estimated cost of the rental plus $1,000 USD.
Third Party Liability (TPL)
Third Party Liability (TPL) is not insurance. The rental location requires purchase of TPL or purchase the Alamo Protection Package (APP).
Customers can obtain coverage for damages and injuries to third parties under the local rental car company's insurance by purchasing its TPL protection, and such a purchase is required unless the customer presents valid written proof of current liability insurance specifying coverage in Guatemala. TPL coverage is subject to the actions listed on the rental agreement that invalidate the coverage as described in the rental agreement.
A deductible of up to $5,000 USD of the total damage will apply.
Liability insurance purchased on third party travel websites and insurance that accompanies US credit or debit cards may not provide coverage in Guatemala.
Roadside Plus (RSP)
If selected and paid for at the time of rental, Roadside Assistance is available 24/7 without additional charges.
RSP includes towing (not related to an accident), flat tire service (if no inflated spare is available, vehicle will be towed), and lockout service (if keys are locked inside the vehicle). Jumpstarts and fuel delivery service for up to 5 gallons (or equivalent liters) of fuel is also provided. Tire damage beyond repair because of driver neglect is the responsibility of the renter.
RSP does not include replacement of lost keys (including remote entry devices), the replacement cost of the key will be $50.00 USD and will be added to the rental agreement.
Deductible Protection (DP)
Deductible Protection (DP) may be purchased as an additional protection along with the CDW-TP and TPL. DP reduces renter's Collision Damage Waiver-Theft Protection and Third-Party Liability deductible to $0.
· All additional drivers must meet all rental requirements.
· Additional drivers must appear at the rental counter with the primary renter.
· Additional drivers must sign the rental agreement.
· An additional daily fee may apply for any Additional Drivers.
The additional driver can only be added to the contract at the pickup location.
Cross Border Policy
Unrestricted driving within Guatemala.
Renters may drive into El Salvador, Honduras and Nicaragua, however, arrangements must be made with the rental station 48 hours prior to leaving Guatemala. A fee of $35 USD will be assessed for legal/cross border documents. Rental vehicles may not be driven outside of Guatemala without the required legal documents.
All one-way rentals must be booked in advance and are subject to availability. One-way charges apply and are payable at time of rental. One-way charges cannot be prepaid.
Must meet the location's minimum age requirements.
Present a valid driver's license.
Present a major credit card in renter's name at the time of rental
A customer can drive in country using their driver’s license from country of origin for up to 60 days. If staying in country longer, they will need an International driving permit. A notarized English translation is not required for Chinese driver’s license.
International drivers must provide a valid license from their country of residence. In addition to the driver’s license, if the characters are not in English or Latin characters, an international drivers permit is recommended. If the driver’s license is in characters other than Latin, an International permit is required, or a Notarized English Translation is accepted.
This location accepts notarized Chinese Driver’s License.
A passport in addition to a credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.
Credit Cards honored: American Express®, MasterCard®, VISA®
An authorization on the credit card will be taken on all rentals and may range from $1,500 to $2,000 USD depending on the car class rented plus the estimated cost of the rental This authorization amount may be used toward damages of vehicles or late charges. In case that customer declined CDW-TP, the amount hold on credit card will be $1,000 plus the estimated cost of the rental.
Debit/Check cards are accepted as final payment, but customer must pre-authorize with a valid credit card. Debit/check cards are any non-credit card American Express®, MasterCard®, VISA®, Discover® logo
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1- We Refill
This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A 40% surcharge will apply.
Option 2- You Refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.
Infant / Child Seats – Available at additional cost per day
Booster Seat – Not Available
GPS – Available at additional cost per day
Available 24 hours: Customer must call Alamo at 502-2217-2100 during business hours and 502-1778 option 1, outside of business hours. In the case of an accident/incident, customer must contact rental location and insurance company immediately to report accident. Detailed instructions are provided at the time of rental.
License Plate Fee (VREG) $1.50 per day
Environmental Fee (OPTL) $0.40 per day
Airport Fee (ARPT) 5%
State Tax (STAX) 12%