Colombia Car Rental Terms

Infant Seat

National features child restraint systems that conform to government standards. This is a rear-facing seat recommended for infants 5-20lbs

Rate/Day: 
Cali: $5.00 per day/ $100 max/ $200 replacement
All other: $5.00 per day/ $100 max/ $200 replacement
 

Child Safety Seat

National features child restraint systems that conform to government standards. The convertible seat is designed for infants and toddlers.

Rate/Day:
$5.00 daily 
$200 max
$200 replacement
 

GPS Navigation Device

Need help getting around? Try one of our GPS navigation devices that are now available for rent. Customer must confirm availability 24 hours prior to pickup.

Rate/Day:
Cali: $5.00 per day/ $200 max/ $300 replacement
All other: $5.00 per day/ $200 max/ $300 replacement

 

WIFI Device

WIFI provides unlimited Internet traffic at a maximum download speed of 6 MBPS. The maximum download speed is guaranteed up to a maximum daily traffic of 6 MB. The router allows up to 5 devices connected contemporarily. This devices works even without cellphone coverage. The service is not working outside the country. Non return or damage of the WIFI router (or parts of it) will result in a maximum penalty of $250

Rate/Day:
$12.00 per day
$250 Replacement
 

Collision Damage Waiver

Collision Damage Waiver - Theft Protection (CDW-TP) is not insurance.  The purchase of CDW-TP is optional and not required in order to rent a vehicle.
You can purchase optional CDW-TP for an additional cost. If you purchase CDW-TP, we agree, subject to the actions listed in the rental agreement that invalidate CDW-TP, to contractually waive its liability for part of the cost of damage, theft and the loss of the vehicle after a deductible. CDW-TP does not cover damage to tires, rims and windshields. A deductible of up to $9,000,000 COP (approx. $3,300.00 USD) will apply, depending on the size vehicle and whether the vehicle has been stolen or involved in a roll-over accident. CDW-TP is included in the National Protection Package (NPP).

If CDW-TP is declined, the renter is responsible for the full value of damage to or loss of the vehicle. 
 
Rate/Day:
$10.00  for Economy to Fullsize
$15 for SUV
 
Deductible:
$780 USD - Economy to Intermediate ($2,340,000 COP)
$1100 - Fullsize to SUV ($3,300,000 COP)
 
In the vent of total loss due to rollover or theft, the deductible will increase to a range $6,000,000 - $9,000,000 COP ($2,000 - 3,300 USD)
$6,000,000 COP (2,000 USD) - Economy to Intermediate
$9,000,000 COP (3,300 USD) - Fullsize to SUV
 

Deductible Protection (DP)

Deductible Protection (DP) may be purchased as an additional protection along with Collision Damage Waiver - Theft Protection (CDW-TP). DP reduces the renter's CDW-TP deductible to $0. DP is included in the National Protection Package (NPP).

Rate/Day:
$12.00 - Economy to Fullsize
$15.00 - SUV
 

Third Party Liability

Third Party Liability (TPL) is not an insurance. The purchase of TPL is optional and not required in order to rent a vehicle. Customers can obtain coverage for damages and injuries to third parties under the local rental car company's insurance, up to the policy limit of $300,000,000 COP (approx. $100,000 USD), over and above the basic liability coverge ($20,000,000 COP, approx $7,000 USD) included in the time and mileage rate. TPL coverage is subject to the actions listed in the rental agreement that invalidate TPL.
 
No Deductible applies.
 
Rate/Day: TBD

Roadside Assistance Proctection

Roadside Plus (RSP) If selected and paid for at the time of rental, owner offers Roadside Plus, which provides 24/7 roadside assistance without additional charges.
RSP includes replacement of lost keys (including remote entry devices), lockout service (providing special equipment is not required to open the car), towing (not related to an accident), and jump-start. Tire damaged beyond repair as a result of driver neglect is the responsibility of the renter.

Rate/Day: $5.00
 

Tire & Windshield Protection

Tire & Windshield (TWP) covers the rental vehicle in case of tire, rim and window damage due to road conditions. TWP is included in the National Protection Package (NPP).

Rate/Day: $3.00 all vehicles

Additional Protection
 

Alamo Protection Package (APP) is a package product which includes Collision Damage Waiver-Theft Protection (CDW-TP), Deductible Protection (DP), and Tire and Windshield Protection (TWP) at a discounted price. National Protection Package (NPP) is not insurance. If you purchase APP, the rental company contractually waives your responsibility for the cost of damage to, loss or theft of the vehicle, including the tires, rims and windshield, subject to the actions listed on the rental agreement that invalidate the coverage as described in the rental agreement.
 
No deductible applies.
 
Rate/Day:
$27.99 - Economy to Intermediate
$32.99 - Fullsize and SUV

Additional Driver

All additional drivers must meet all rental requirements.
Additional drivers must appear at the rental counter with the primary renter.
Additional drivers must sign the rental agreement.
An additional daily fee will apply for any Additional Drivers. 
 
The additional driver can only be added to the contract at the pick up location.
 
Rate/Day: 
$5.00 - Cali locations/ Daily
$7.00 - All other locations

Age Requirements

The minimum age to rent an Economy car class is 21. For all car classes drivers must be 24 years of age, and the maximum age is 75. Drivers between the ages of 21 and 23 will incur an additional daily fee.
 
Rent/Day: TBD
 

Cross Border Policy

Cross border travel is not permitted out of Colombia.

Rent/Day: N/A

One-way rentals

All one way rentals must be booked in advance and are subject to availability. One way charges apply and are payable at time of rental. One way charges cannot be prepaid.
 

Renter Requirement

Driver must meet the location's minimum age requirements.
Present a valid driver's license.
Present a major credit card in renter's name at the time of rental
PICO y PLACA Ordinance (“Peak and [License] Plate”): Colombia enacted an ordinance to help regulate traffic during rush hours.  All rental car companies must abide by this law and arrangements must be made upon picking up the rental vehicle with the station personnel. 
Customers must comply with the PICO y PLACA regulations in the cities that have inacted this ordinance. Please confirm with the rental agent which cities comply with the PICO y PLACA laws before leaving the rental location.
Bogota, Cartagena & Santa Marta: The digits of the license plates are chosen such that a car with that license plate cannot be driven at a certain time on a certain day of the week. The restricted digits associated to each day are rotated yearly.
This location accepts notorized Chinese Drivers License.
 

Payment Policy

A passport in addition to a credit card, with available credit and in the renter's name must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction. 
Credit Cards honored: American Express®, MasterCard®, VISA®, Diners Club® 
An authorization in the amount of $1,000,000 COP (330 USD) for cars (Economy to Fullsize) and $1,500,000 COP (500 COP) for SUV will be taken at time of pick-up. If renting with cash, authorization on credit card will be required and customer can pay with cash at the end of rental. This authorization amount may be used toward damage or late charges in the event vehicle is returned with damage and/or late charges are assessed.
Cash is only accepted at this location as a form of final payment.
 

Refueling Policy

As a customer, you have a choice as to how you would like to pay for fuel.
 
Option 1- We Refill
This option allows the renter to pay National at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A 20% surcharge will apply.
 
Option 2- You Refill
This option allows the renter to return the vehicle with the same amount of gas to avoid extra fuel charges.
 
Special Equipment
Child Infant Seat - Cali: $5.00 per day/ $100 max/ $200 replacement. All other: $5.00 per day/ $100 max/ $200 replacement
Child Toddler Seat - $5.00 per day, $100 Max, $200 replacement. Only in Barranquilla, Cartegena, and Santa Marta
GPS - Cali: $5.00 per day/ $200 max/ $300 replacement. All other: $5.00 per day/ $200 max/ $300 replacement
WIFI - $12.00 per day/ $250 replacement
 

General

Cars offered: Chevrolet, Kia, Renault, Mazda, Hyundai, Volkswagen

Languages Spoken: Spanish  & English

Driving Side of the road: Right

Advanced Reservation: N/A

Maximum rental: 30 Days

Theft Protection: Included in the purchase of CDW

Frequent Flyer: No

Surcharges N/A

Taxes: Sales Tax (STAX) 19%
 

Delivery & Collection

Delivery/collection available at no additional cost during office hour.
Delivery/collection available at no additional cost  within 10km of rental location.
Pick-up/drop-off  available at no additional cost  within 10km of rental location.
Pick-up/drop-off available at no additional cost during office hour.
No service available for customers further than 10km from rental location.
 

After Hours

After hours service is available at all locations. Client must pre-arrange early pick up (before 6:00 am) and after hours returns by booking at least 24 hrs in advance. All early pickups and after hours returns must be confirmed with the location and will incur a $60.000 COP ($20.00 USD) charge.

Roadside Assistance

Available 24 hours: In Santa Marta, Cartagena y Barranquilla customer must call 575-358-6757 during office hours and  575-315-751-4050 after hours.  In the case of an accident or theft, customer must contact rental location immediately to report accident/theft and complete a police report at time of accident/theft. In other locations customer need call #360 or 018000522244