Terms and Conditions – Costa Rica
Collision Damage Waiver–Theft Protection (CDW-TP) is not insurance. The purchase of CDW-TP is optional in order to rent a vehicle in Costa Rica or the customer can purchase Alamo Protection Package (APP) which includes CDW-TP. If you purchase CDW-TP, the rental company contractually waives your responsibility for all or part of the cost of damage to, loss or theft of the vehicle during the rental period in Costa Rica unless you invalidate the coverage as provided in the rental agreement.
TWP is included on CDW-TP
A deductible of up to $1000 USD for CDW, and a deductible of $2,000 for Theft Protection will apply.
Please be aware that most auto insurance policies from outside Costa Rica do not provide coverage in Costa Rica. Liability insurance purchased on third party travel websites is not an acceptable form of coverage. Employees of the local rental car company are not qualified to evaluate the adequacy of the customer's personal auto insurance coverage. The renter should contact their insurance company prior to arrival with any questions regarding their specific coverage. Further, if the renter provides acceptable proof of current coverage in Costa Rica and declines both CDW-TP and APP, the renter is responsible for the full value of damage to or loss of the vehicle and an additional authorization on the renter's credit card will be taken at the time of rental in the amount of $500 USD plus the estimated cost of the rental.
Customers with credit cards issued by a Costa Rican bank, who wish to decline CDW must show written proof of coverage toward the rental vehicle.
Theft Protection is Included in the purchase of Collision Damage Waiver and has a deductible of $2000 in case of theft.
Deductible Protection (DP) may be purchased as an additional protection along with CDW-TP and TPL. DP reduces the renter's Collision Damage Waiver-Theft Protection and Third Party Liability deductible to $0.
Third Party Liability (TPL) The purchase of Third Party Liability (TPL) is required by the rental location on all vehicles unless you provide proof of liability coverage or purchase the Alamo Protection Package (APP), which includes TPL.
Customers can obtain coverage for damages and injuries to third parties, up to the policy limits, under the local rental car company's insurance by purchasing its TPL protection, and such a purchase is required unless the customer presents valid written proof of current liability insurance specifying coverage in Costa Rica or if the customer purchases Alamo Protection Package (APP) which includes TPL. TPL provides coverage for incidents which occur during the rental period in Costa Rica. TPL coverage is subject to the actions listed on the rental agreement that invalidate the coverage as described in the rental agreement.
A maximum deductible of up to $5,000 USD will apply. The minimum deductible is $250 USD
Please be aware that most auto insurance policies from outside Costa Rica do not provide coverage in Costa Rica. Liability insurance purchased on third party travel websites and insurance that accompanies US credit or debit cards are not acceptable forms of coverage. Employees of the local rental car company are not qualified to evaluate the adequacy of the customer's personal auto insurance coverage. The renter should contact their insurance company prior to arrival with any questions regarding their specific coverage.
Personal Accident Insurance (PAI) Not Available.
Roadside Assistance (RSP) - If selected and paid for at the time of rental, Roadside Assistance is available 24/7 without additional charges.
RSP includes towing (not related to an accident), flat tire service (if no inflated spare is available, vehicle will be towed), and lockout service (if keys are locked inside the vehicle). Jumpstarts and fuel delivery service for up to 5 gallons (or equivalent liters) of fuel is also provided. Tire damage beyond repair as a result of driver neglect is the responsibility of the renter.
RSP does not include the replacement of lost keys (including remote entry devices), the replacement cost of the key is $500.00 and will be added to the rental agreement.
Tire and Windshield Protection (TWP)
Tire & Windshield Protection waives customer's liability in the event of damage to tires, windshield or windows.
· All additional drivers must meet all rental requirements.
· Additional drivers must appear at the rental counter with the primary renter.
· Additional drivers must sign the rental agreement.
· An additional daily fee may apply for any Additional Drivers.
The additional driver can only be added to the contract at the pickup location.
Cross Border Policy - Unrestricted Driving in Costa Rica.
Renters wishing to visit Nicaragua or Panama must prearrange at time of rental for a vehicle exchange at the border. A three (3) day minimum notice is required.
Customers can only rent the following vehicles- Economy, Compact, Intermediate SUV & Standard SUV
Upon vehicle exchange at the border, the original agreement is closed and a second rental agreement is issued by the other country -same rate is applied. In Nicaragua, a vehicle exchange fee totaling $50.00 USD and in Panama a vehicle exchange fee totaling $150.00 USD will be assessed. When the renter returns to Costa Rica, the same process applies plus an additional $50.00 USD exchange fee.
Renters not planning to return to Costa Rica must notify the rental location in Costa Rica when prearranging the vehicle exchange.
One-Way Rentals - All one-way rentals must be booked in advance and are subject to availability. One-way charges apply and are payable at time of rental. One-way charges cannot be prepaid.
Must meet the location's minimum age requirements (21). Drivers between 21-24 will incur an additional daily fee
Present a valid driver's license.
International drivers must provide a valid license from their country of residence. In addition to the driver’s license, if the characters are not in English or Latin characters, an international drivers permit is recommended. If the driver’s license is in characters other than Latin, an International permit is required, or a Notarized English Translation is accepted.
Present a major credit card in renter's name at the time of rental
This location accepts notarized Chinese Driver’s License.
Payment Policy - A passport in addition to a credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card.
Credit Cards honored: American Express®, MasterCard®, VISA®
An authorization on the credit card of approximately of $1,000 will be authorized on credit card upon rental of vehicle of the rental charges plus the cost of the rental will be taken at the time of rental. This authorization amount may be used toward damages of vehicles or late charges.
Debit/Check cards are not accepted at this location. Debit/check cards are considered to be any non-credit card American Express®, MasterCard®, VISA®, Diners Club®, logo.
Cash is not accepted at this location.
Refueling Policy - As a customer, you have a choice as to how you would like to pay for fuel.
Option 1- Prepay Fuel - This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas. Pre-paid gas is available at the local fuel prices
Option 2- We Refill - This option allows the renter to pay Alamo at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A 50% surcharge will apply.
Option 3- You Refill - This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.
Infant / Child Seats – Available at additional cost per day
WIFI – Available at additional cost per day
KIA, Toyota, & Hyundai
Available 24 hours: Customer must contact rental locations for assistance during business hours. After this time, customer must call 507-238-4142. In the case of an accident/incident, customer must contact police and complete a police report and report to Alamo immediately. Additional charges may apply for any towing.
Airport Fee (ARPT) 13% San Jose Intl; 13.75% LIR
License Plate Fee VREG - $1.50 per day
Environment Fee (OPTL) - $0.40 per day
Frequent Flyer credits not available at this location.