Terms & Conditions


Infant Seat

Alamo Features child restraint systems that conform to gevernment standards. This is a rear-facing seat recommended for infants 5-20lbs


$5.00 daily
$100 max
$200 replacement

Child Safety Seat

Alamo Features child restraint systems that conform to gevernment standards. This convertible seat is designed for infants and toddlers


$5.00 daily
$75 max
$200 replacement

GPS Navigation Device

Need help getting around? Try one of our GPS navigation devices that are now available rent


$5.00 daily
$200 max
$300 replacement
WIFI Device

WIFI provides unlimited Internet traffic at a maximum download speed of 6 MBPS. The maximum download speed is guaranteed up to a maximum daily traffic of 250 MB. The router allows up to 5 devices connected contemporarily. This devices works even without cellphone coverage. The service is not working outside the country. Non return or damage of the WIFI router (or parts of it) will result in a maximum penalty of $250

$12.00 per day
$250.00 Replacement

Collision Damage Waiver

Collision Damage Waiver - Theft Protection (CDW-TP) is not insurance.  The purchase of CDW-TP is optional and not required in order to rent a vehicle.
You can purchase optional CDW-TP for an additional cost. If you purchase CDW-TP, we agree, subject to the actions listed in the rental agreement that invalidate CDW-TP, to contractually waive its liability for part of the cost of damage, theft and the loss of the vehicle after a deductible. CDW-TP does not cover damage to tires, rims and windshields. A deductible of up to $9,000,000 COP (approx. $3,300 USD) will apply, depending on the size vehicle and whether the vehicle has been stolen or involved in a roll-over accident. CDW-TP is included in the Alamo Protection Package (APP).
If CDW-TP is declined, the renter is responsible for the full value of damage to or loss of the vehicle. 


$10.00  for Economy to Fullsize
$15 for SUV
$780 - Economy to Intermediate ($2,340,000 COP)
$1100 - Fullsize to SUV ($3,300,00 COP)
In the event of total loss due to rollover or theft, the deductible will increase to a range $6,000,000 - $9,000,000 COP ($2,000 - 3,300 USD)
$6,000,000 COP (2,000 USD) - Eoconomy to Intermediate
$9,000,000 COP (3,300 USD) - Fullsize to SUV

Theft Protection

Theft Protection is included in the Collision Damage Waiver w/Theft

Included in CDW-TP

Deductible Protection (DP)

Deductible Protection (DP) may be purchased as an additional protection along with Collision Damage Waiver - Theft Protection (CDW-TP). DP reduces the renter's CDW-TP deductible to $0. DP is included in the Alamo Protection Package (APP).


$12.00 all vehicles

$15.00 SUV

Third Party Liability

Third Party Liability (TPL)is not an insurance. The purchase of TPL is optional and not required in order to rent a vehicle. Customers can obtain coverage for damages and injuries to third parties under the local rental car company's insurance, up to the policy limit of $300,000,000 COP (approx. $100,000 USD), over and above the basic liability coverge ($20,000,000 COP, approx $7,000 USD) included in the time and mileage rate. TPL coverage is subject to the actions listed in the rental agreement that invalidate TPL.
No Deductible applies.


$5.00 all vehicles

Road Assistance Protection (RSP)

Road Assistance Protection (RSP) If selected and paid for at the time of rental, owner offers Roadside Plus, which provides 24/7 roadside assistance without additional charges.
RSP includes replacement of lost keys (including remote entry devices), lockout service (providing special equipment is not required to open the car), towing (not related to an accident), and jump-start. Tire damaged beyond repair as a result of driver neglect is the responsibility of the renter.


Tire & Windshield Protection (TWP) Tire & Windshield Protection (TWP)covers the rental vehicle in case of tire, rim and window damage due to road conditions. TWP is included in the Alamo Protection Package (APP).



Additional Driver

 - All Additional Drviers must meet all rental requirements.
 - Additional drivers must appear at the rental counter with the primiary renter
 - Additional drivers must sign the rental agreement
 - An additional daily fee may apply for any Additional Drivers

The additional driver can only be added to the contract at the pick up location.


$5.00 Cali Locations

$7.00 All other Locations

Age Requirement

Minimum age to rent a vehicle is 24, and maximum rental age is 75 years

Renter Requirement

Driver must meet the location's minimum age requirements.
Present a valid driver's license.
Present a major credit card in renter's name at the time of rental
PICO y PLACA Ordinance (“Peak and [License] Plate”): Colombia enacted an ordinance to help regulate traffic during rush hours.  All rental car companies must abide by this law and arrangements must be made upon picking up the rental vehicle with the station personnel. 
Customers must comply with the PICO y PLACA regulations in the cities that have enacted this ordinance. Please confirm with the rental agent which cities comply with the PICO y PLACA laws before leaving the rental location.
Bogota, Cartagena & Santa Marta: The digits of the license plates are chosen such that a car with that license plate cannot be driven at a certain time on a certain day of the week. The restricted digits associated to each day are rotated yearly.
International drivers must provide a valid license from their country of residence. In addition to the drivers license, if the characters are not in English or Latin Characters, an International drivers permit is recommended. If the drivers license is in characters other than Latin, an International permit is required or a Notarized English Translation is accepted.

Payment Policy

A passport in addition to a credit card, with available credit and in the renter's name, must be presented at the time of rental. The signature on the back of the card must match the name imprinted on the front. In addition, if the renter has an online transaction, the number and name printed on the card presented by the renter must match the name and number stored for the online transaction.

Credit Cards honored: American Express®, MasterCard®, VISA®,  Discover®
The authorization placed on the renter's credit card will be the deductible amount of Damage Waiver and Damage Waiver with Theft plus the cost of the rental. This authorization amount may be used toward damages of vehicles or late charges. See the policies for CDW5000 and CDW-TP for deductible amounts. 
If the renter has insurance coverage through a credit card, they will have an authorization of $350.00 USD minimum, plus the cost of the rental.  
If the renter does not choose to purchase one of the protection packages or does not have insurance coverage through a credit card, they will be required to provide a deposit of $2500 USD.
Debit/check cards are considered to be any non-credit card  American Express®, MasterCard®, VISA®,  Discover® logo. Debit/Check cards are not accepted at this location.
Cash is not accepted at this location.

Refueling Policy

As a customer, you have a choice as to how you would like to pay for fuel.
Option 1 - We Refill
This option allows the renter to pay the location at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A 20% surcharge will apply
Option 3 - You Refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.

Roadside Assistance

Available 24 hours. Customer must call the rental office during operating hours. In case of accident, customer must complete a police report at time of accident and must report accident to the Alamo location.
If incident occurs after hours, please call the following numbers; 1-876-314-0036 or 1-888-927-3228

Fleet Mix

Chevrolet, KIA, Renault, Mazda, Hyundai, Volkswagen




State Tax (STAX) 19%

After Hours

After hours service is available at all locations. Client must pre-arrange pick up and return by booking at least 24 hrs in advance. All after hours returns must be confirmed at the rental counter at the time of pick up and will incur a $60.000 COP ($20 USD) charge.