Cancellation - Refunds

     
 

THERE ARE NO REFUNDS FOR PARTIALLY USED VOUCHERS 

THERE ARE NO REFUNDS FOR RESERVATIONS/VOUCHERS NOT CANCELLED AT LEAST 1 HOUR PRIOR TO ARRIVAL TIME.

Cancellation Protection Coverage (CPC) is available during the booking process. If purchased, there will be NO Cancellation Fee, IF RESERVATION IS CANCELLED <1hr before the arrival time indicated on the reservation and voucher. 

For details and conditions about the CPC coverage, CLICK HERE 
 
Reservations can be cancelled at any time, going to MY RESERVATIONS and selecting the CANCEL RESERVATION option. 
- To get instrucciones on how to cancel a booked - CLICK HERE
 
  1. Reservations cancelled after the arrival date/time shown the voucher or less than 1hr before the arrival time indicated in the reservation and voucher are not eligible for a refund or credit.

SEE "NO-SHOW Business Rule":

Reservations / Vouchers cancelled more than 1hr prior to arrival will qualify for a refund or credit coupon, subject to the following condicionts:

  • If CPC was accepted at time of reservation, customer will receive requests. If unable to provide a car, a refund will be authorized.
  • If CPC was not accepted at time of reservation, customer will be charged an administrative fee of 10% or $50 whichever is higher. If refund is to be processed back to a credit or debit card.
  • If CPC was not accepted at time of reservation and customer is requesting a Credit Coupon, the credit will be subject to a $50 administrative fee.

All refunds must be processed through our voucher credit request option.

IMPORTANT:

Requests for exceptions will NOT be reviewed unless adequate documentation is provided to submit the requests to the car rental company.

Documentation for Denial of service by the car rental company, must include date, time, location and name of the car rental employees who denied the rental. Rental Agent and Manager's name will be best.