Cancellation - Refunds

THERE ARE NO REFUNDS FOR PARTIALLY USED VOUCHERS 

THERE ARE NO REFUNDS FOR RESERVATIONS/VOUCHERS NOT CANCELLED AT LEAST THREE HOURS PRIOR TO ARRIVAL TIME.

Cancellation Protection Coverage (CPC) is available during the booking process. If purchased, there will be NO Cancellation Fee, IF RESERVATION IS CANCELLED, more than 3 hours prior to the arrival time indicated on the reservation and voucher. 
For details and conditions about the CPC coverage, CLICK HERE 
 
Reservations can be cancelled at any time, going to MY RESERVATIONS and selecting the CANCEL RESERVATION option. 
 
  1. Reservations cancelled LESS than 3 days from date of arrival and more than 3 hours from the arrival time booked and listed on the voucher will be subject to the following cancellation fees:
    • $75 cancellation fee.
  2. Reservations cancelled MORE than 3 days prior to the arrival date booked and listed on the voucher will be subject to the following cancellation fee:
    • $25 cancellation fee if the balance is to be refunded via credit coupon to be used at a later time.

Exceptions:

All exceptions listed below will be reviewed and are subject to approval, based on the support documentation provided. Final decision will be made by the Car Rental Company.

  • Bereavement or hospitalization of an immediate family member
  • Natural Disaster or severe weather event
  • No Vehicle available by the car rental company
  • Customer met all car rental documentation requirement AND was denied a rental by the car rental company.

Reservations for customers arriving on delayed flight within the same date of pick up, will be accepted and every effort made to meet the car rental requests. If unable to provide a car, a refund will be authorized.

IMPORTANT:

Requests for exceptions will NOT be reviewed unless adequate documentation is provided to submit the requests to the car rental company.

Documentation for Denial of service by the car rental company, must include date, time, location and name of the car rental employees who denied the rental. Rental Agent and Manager's name will be best.